Onboarding & Enablement

A True Partnership

Alongside IOX Customer Success, customers get the fastest time-to-value in the IoT market. In a matter of weeks, customers can generate actionable insights out of their IOX implementation.

Onboarding Process

Time-to-value Onboarding in just 4 weeks thanks to best practices and a proven process.

Customer First Approach

With a dedicated Customer Success Manager at hand and a detailed Customer Documentation we put empowering our customers first.

Fullscale IoT Roll-Out

With our best practice approach we set you up to reach a IoT RollOut within a few months instead of a just reactive approach in years.

 

THESE CUSTOMERS ALREADY DID IT

IoT Transformation powered by IOX

Henkel Logo

Henkel

uniper Logo

Uniper

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BBDO

Request Your Tailored Demo

Register for a free demonstration of how you and our Customer Success Team get you up and running with a comprehensive Application Portfolio Management.

THE ONBOARDING PROCESS

Time-to-Value IoT Onboarding in 4 Weeks

WEEK 1

Initial Setup & Goalsetting

In our first week we begin with a kick-off to generate joint understandings of onboarding goals and expectations. In this early onboarding stage, the Business Champion, the Sponsor and (optional) the Single-Sign-On (SSO) expert are required. By the end of the first week, the initial workspace set-up, inlcuding SSO, is completed and our support channels & resources are known.

Key Outcomes

  • Workspace setup (incl. SSO)
  • IOX Support & resources known
  • Joint understanding of onboarding goals & expectations

WEEK 2

Initial Setup & Goalsetting

In our first week we begin with a kick-off to generate joint understandings of onboarding goals and expectations. In this early onboarding stage, the Business Champion, the Sponsor and (optional) the Single-Sign-On (SSO) expert are required. By the end of the first week, the initial workspace set-up, inlcuding SSO, is completed and our support channels & resources are known.

Key Outcomes

  • Workspace setup (incl. SSO)
  • IOX Support & resources known
  • Joint understanding of onboarding goals & expectations

WEEK 3

Initial Setup & Goalsetting

In our first week we begin with a kick-off to generate joint understandings of onboarding goals and expectations. In this early onboarding stage, the Business Champion, the Sponsor and (optional) the Single-Sign-On (SSO) expert are required. By the end of the first week, the initial workspace set-up, inlcuding SSO, is completed and our support channels & resources are known.

Key Outcomes

  • Workspace setup (incl. SSO)
  • IOX Support & resources known
  • Joint understanding of onboarding goals & expectations

WEEK 4

Initial Setup & Goalsetting

In our first week we begin with a kick-off to generate joint understandings of onboarding goals and expectations. In this early onboarding stage, the Business Champion, the Sponsor and (optional) the Single-Sign-On (SSO) expert are required. By the end of the first week, the initial workspace set-up, inlcuding SSO, is completed and our support channels & resources are known.

Key Outcomes

  • Workspace setup (incl. SSO)
  • IOX Support & resources known
  • Joint understanding of onboarding goals & expectations

THE NUMBERS SPEAK FOR THEMSELVES

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CUSTOMER FIRST APPROACH

Set up for Success

Our number one focus is you - the customer! We believe that building a real relationship is the key to success. That's why we are committed to supporting you throughout the whole lifecycle and provide you with a dedicated Customer Success Manager right from the start.

Dedicated Success Manager

A committed Customer Success Manager is assigned to you from the start in order to accompany you on your way to a successful EA practice and to assist you as a sparring partner.

Best-in-class Support

We have a dedicated support team in Düsseldorf to ensure optimal response times to make sure that you receive support within hours of your request.

Great Documentation

We know how important it is to know where to find help when it is needed - that's why we offer a comprehensive user and technical documentation.

Voice of the Customer

Your opinion and experiences are important to us, which is why we hold regular events like our Power User Group or our annual Conference or get in touch with you to gather your feedback.

Best Practice Framework

We ensure fast results with a best practice framework developed from extensive IoT experience and more than 120 successful customer implementations.

Regular Updates

With the IOX Changelog and regular product information newsletters we ensure to always keep you up to date.

Your Success Team

Our Customer Success Team helps you on every step of the way. Benefit from years of Enterprise Architecture experience bundled with deep product knowledge to tackle any challenge - together.

Request Your Tailored Demo

Register for a free demonstration of how you and our Customer Success Team get you up and running with a comprehensive Application Portfolio Management.

Questions about getting started? Drop us a line to find out more!

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